A new chatbot is helping Ukrainian educators with distance learning

A new “Teach the Teachers” chatbot from Israel-based messaging and voice-based communications company Rakuten Viber is facilitating distance learning in Ukraine’s struggling education system.

A survey conducted by the Rakuten Viber team in Ukraine in September shows that with the ongoing war, 66 percent of respondents will learn online and another 19 percent will seek a mix of distance and face-to-face learning.

The Viber messaging app, which enjoys 98% market penetration in Ukraine, is partnering with Ukrainian education studio EdEra to develop the free online courses that address the challenges of around 450,000 teachers, including:

• How to organize homework via Viber
• How to keep attendance records and monitor knowledge
• How to motivate students to learn during distance learning
• How to organize a chat with students and parents

As distance and hybrid learning continues in other European regions, the chatbot will also be available in Greece and Bulgaria.

Photo courtesy of Rakuten Viber

“It is difficult to provide education when everyone is in isolation, as we have seen across Covid and are now continuing in Ukraine. Viber has become one of the top communication tools for distance learning in these regions,” said Ofir Eyal, CEO of Rakuten Viber.

“We want to help children continue their learning during these trying times, and help teachers – who are in their third year of distance learning – find better, smoother processes to maximize productivity. This initiative is one of the many steps Viber is taking to support the community.”

Viber was founded in 2010 by Talmon Marco and Igor Magazinnik in Tel Aviv and was bought by the Japanese company Rakuten in 2014. Rakuten Viber has offices around the world.

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