Equity launches chat banking on WhatsApp, Facebook and Telegram

NAIROBI, Kenya, May 23 – Equity has launched its Equity Virtual Assistant (EVA), the bank’s chat banking platform, on social media platforms including WhatsApp, Facebook Messenger and Telegram.

The EVA chatbot provides digital banking and customer support services to existing and new customers and can simulate a conversation (or chat) with a user.

Under the platform, customers can manage their accounts on EVA and use the virtual assistant to perform transactions such as buying airtime, sending money, buying goods and services, paying bills, viewing account balances and getting a statement anytime and anywhere perform anywhere on their social media platform of choice.

During the release of Q1 2022 results, the company’s Managing Director and CEO James Mwangi said the bank will continue to invest in technology and products designed to provide our customers with greater choice, ease of access, convenience and control Offer.

“We are more than a bank, we are a lifestyle innovator that meets the needs and desires of our customers and communities. The launch of Equity Virtual Assistant, EVA, is in line with our drive to make our services and products available virtually and online.”

“By using artificial intelligence, EVA will be able to constantly evolve and learn from interactions with customers to provide answers. We are committed to providing our customers with financial services in a safe, convenient and flexible manner, anywhere, anytime,” he added.

The new virtual equity assistant aims to improve the customer experience and streamline banking processes.

This is on top of the innovations that have continued to drive Equity’s business transformation to enable the transition from fixed costs to variable channels and third-party self-service platforms.

In the first quarter of 2022, the bank’s transactions through mobile, web and third-party channels increased to 97.1 percent, compared to just 2.9 percent of transactions in physical branches and ATMs in the same period last year.

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