SAN FRANCISCO – Facebook and its app family were inaccessible for about two hours on Friday afternoon, the second time in a week that the social network had widespread problems with its services.
The DownDetector.com website, a service that relies on reports from users to determine if websites are having problems, showed that all of Facebook’s main products – Instagram, WhatsApp, Messenger, and Facebook’s “big blue app” – by around 3. canceled o’clock Eastern Time.
Shortly after 5 p.m. Eastern Time, Facebook said it had fixed the problem that was affecting people around the world. The social network stated that the outage was caused by a “configuration change,” usually related to an adjustment to the company’s underlying technical infrastructure, but no further details were given.
“We would like to sincerely apologize to everyone who has not been able to access our products in the past few hours,” said the company
Facebook said Friday’s outage was unrelated to issues it had on Monday when its apps went down for more than five hours worldwide.
The outage on Monday was a clear reminder of how much of the world relies on one or more apps from Facebook. It is used regularly by more than 3.5 billion people around the world. Entrepreneurs and business owners said they were unable to make sales on Instagram or through their Facebook stores during the outage, costing them thousands of dollars in some cases.
Outside the United States, people in countries that rely heavily on WhatsApp – including Brazil, India, and the Philippines – were unable to communicate with friends, families, colleagues, or customers. WhatsApp is used by more than a billion people worldwide.
After the outage on Monday, when the apps slowly came back online, the company warned that its services would take some time to stabilize.