HBL is the first Pakistani bank to offer WhatsApp payment services

HBL is the first bank in Pakistan to offer full-featured banking services on WhatsApp. The facility was developed in cooperation with the leading provider of cloud communication services E.Ocean.

HBL’s Conversational Banking was made available to its customers in 2021 via E.Ocean’s WhatsApp Business Platform. In order to use the service, HBL customers must initiate a conversation on HBL’s WhatsApp number (021-111-111-425) from the mobile phone number registered with the bank.

Read more: HBL – A “technology company with a banking license”

In addition to the information services already offered, the “Full Feature” service set will now enable HBL’s customers to also perform payments/financial transactions. These transactions/services include:

  • Transfer between banks
  • Bank internal money transfer
  • Top up your cell phone (prepaid & postpaid)
  • payment of utility bills
  • Temporarily block/unblock a debit or credit card

On that occasion, Abrar Ahmed Mir, Chief Innovation and Financial Inclusion Officer – HBL said: “We are excited to leverage the potential of the WhatsApp platform to create value for our customers. With over 2 billion users, WhatsApp offers an unprecedented opportunity to meet immediate basic banking needs. That is why we have integrated a large number of banking services into one platform that is already anchored in the everyday life of our customers. Customer centricity is fundamental to the way HBL does business and we believe this partnership and its results reflect our commitment to it.”

Read more: HBL launches WhatsApp banking services, powered by E Ocean

On that occasion, Altaf Siddiqui, Director of Products at E.Ocean said: “It is a moment of great pride for E.Ocean to support HBL in launching the first fully-featured banking service of its kind for its retail customers via WhatsApp. HBL has become a trendsetter by becoming agile and integrating financial services into a channel that millions of its customers are already using to offer true on-the-go banking with a focus on comfort, accessibility and safety”

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