Medi Assist launches chatbot on WhatsApp to provide a better health insurance experience for 4.4 million beneficiaries

09/02/2022 18:02 IS

Bengaluru/ Mumbai (Karnataka/ Maharashtra) [India], Sept. 2 (ANI/PNN): Medi Assist Insurance TPA Pvt. Ltd (Medi Assist) launched a chatbot on WhatsApp to provide an excellent customer experience.
The launch of the ChatBot is one of Medi Assist’s ways to serve members with a deep focus on their needs, supported by technology. The launch of the chatbot on WhatsApp will enable Medi Assist members to receive information about their insurance and claims instantly and at any time of the day.
You can now download e-cards, find network hospitals, download application forms and find the nearest Medi Assist office for support via WhatsApp. The WhatsApp chatbot is to be expanded to include additional functions in the coming weeks.
Commenting on the launch, Nikhil Chopra, Chief Business Officer at Medi Assist, said: “At Medi Assist, the customer experience is at the core of all our strategic initiatives. We believe our members should be able to get information and support instantly, whenever and wherever they want. We think WhatsApp is the perfect enabler of our customer service philosophy. It’s also a platform already favored by many, with robust security features and rich messaging capabilities. We are confident that our members will appreciate our latest initiative and many more to come.”
With Medi Assist support available on WhatsApp, members can access their health insurance on the go without having to wait for human intervention. Medi Assist members can chat with the WhatsApp chatbot by simply typing hello into the chat.
Currently, the ChatBot offers Medi Assist members the following services:
Download the insurance eCard directly via chat
Download refund and cashless claim forms
Quickly search for the nearest network hospitals
Find all Medi Assist offices across the country
Complementing the development, Himanshu Rastogi, Chief Technology Officer at Medi Assist, says: “The core of the consumer experience is treating your customers right, but the right technology can make it even better. Medi Assist believes in improving the customer experience and this belief fits well with the platform that customers are already familiar with – WhatsApp.”
Medi Assist is India’s largest benefits manager that has driven innovation in the insurance ecosystem. The launch of WhatsApp for members is an initiative in the same direction. In the future, the WhatsApp chatbot will be prepared for more complex inquiries and processes related to health insurance use.
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This story was provided by PNN. ANI is in no way responsible for the content of this article. (ANI/PNN)

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