Network, Infobip to offer WhatsApp for banking services across Africa

Network International, a leading provider of digital payment solutions, has announced that it will make WhatsApp available for business and banking services to financial institutions across Africa through a partnership with Infobip.

Infobip, a full-stack cloud communications company, is one of the world’s largest providers of A2P SMS services and will support Network International in its commitment to financial inclusion across Africa.

In addition to helping financial institutions reach their customers through a familiar and reliable channel, the statement said the agreement between the two companies will help financial institutions deliver world-class support and seamless services in a personal, timely and reliable manner. For individuals, this means they can access their money securely and quickly, and use the latest chatbot technology to help customers take control of their finances.

“The cooperation with the global provider of cloud communication services Infobip enables banks to use the globally trusted WhatsApp platform to communicate with customers 24/7 and connect with them using the latest technology.”

Also Read: Network International Reports Revenue Up 33% in Q1 2022

Commenting on the transaction, Hany Fekry, Group Managing Director – Processing at Network International said: “We are delighted to launch Infobip for WhatsApp banking across Africa. Helping financial institutions reach customers through a secure and familiar app aligns with our goal to expand and enhance digital banking services across the continent to improve financial inclusion.”

Hana Bilbeisi, Regional Head of Partnerships Sales, Infobip added: “We are delighted to be working with Network International. Empowering individuals and communities through technology and communication is one of our key values ​​at Infobip. With the integration of the WhatsApp Business API, Network International customers can now access important information anytime, anywhere.”

Network International is a leading enabler of digital commerce in the Middle East and Africa, offering a full range of technology-enabled payment solutions to merchants and financial institutions of all shapes and sizes. With offices in Nigeria, South Africa, Kenya, Ghana and Egypt, Network International has a presence in key African markets and the company has operations in almost every other African country.

The statement went on to say that Network International has been working closely with governments and financial institutions in Africa to promote financial inclusion and advance digitalization through innovative products and collaborations like this one.

Earlier this year, Network International announced a 33 percent year-over-year revenue increase for the first quarter of 2022, and in 2021 Network International acquired DPO Group in a landmark deal for the African payments landscape.